Grievance Redressal

For Meradh Vendors · Last updated: 22 August 2026

Meradh Luxurious, operated by MERADH LUXURIOUS PRIVATE LIMITED, is committed to resolving Vendor concerns fairly and promptly. This page sets out how to raise a grievance and the timelines we follow.

Grievance Officer

MERADH LUXURIOUS PRIVATE LIMITED
PN 365, GN 12, Kantibhai, Khimchand Choksi Ni Chal, Katargam, Near Katargam Bridge, Surat, Gujarat 395004, India
Email: [email protected]
Phone: +91 98251 19948
Working hours: Monday to Friday, 10:00 AM to 6:00 PM IST (excluding public holidays)

How to raise a grievance

You can raise a grievance by:

Creating a support ticket from your Vendor dashboard (recommended — links to your account/orders);
Emailing vendor support at [email protected];
Escalating unresolved matters to the Grievance Officer at [email protected].

Please include your seller ID, order/settlement reference, and a clear description with any supporting documents.

Acknowledgement & resolution timelines

We acknowledge grievances within 48 hours and aim to resolve them within a reasonable period, and in any case within the timelines prescribed by applicable law (ordinarily within one month).

Settlement & payment disputes

For disputes about commission, deductions, TDS/TCS or payouts, raise a ticket with the relevant settlement reference. We will review the calculation and share a breakdown, and correct any genuine error.