Returns & Reverse-Logistics Policy

Customers may request a return or exchange within 7 days of delivery for eligible items in original, unused condition with tags and packaging intact. You agree to accept returns that meet these conditions.

Approved returns are collected via the platform's logistics partner through a reverse-pickup shipment. Returns are free to the customer; the cost of eligible reverse logistics is handled per your Seller Agreement. You do not need to arrange your own courier.

Customers may exchange an item for a different variant of the same product (e.g. size/colour), subject to your stock. Once the original item is picked up and received, you must dispatch the replacement variant promptly. If the requested variant is unavailable, the request is processed as a return/refund.

On receiving a returned item ("REV Delivered"), the returned quantity is restocked to your inventory automatically where the return is in acceptable condition. You are responsible for quality-checking returned goods; genuinely damaged-by-customer or non-compliant returns should be flagged through the returns workflow.

If a customer receives a damaged, defective or wrong item (supported by an unboxing video/photos), you must make it right with a replacement or full refund at no cost to the customer. Repeated such claims against your listings may affect your seller rating and attract penalties.

Returned and cancelled line items are excluded from your settlement, and refunded amounts (plus any applicable return fee per your Seller Agreement) are adjusted against your payouts. Settlement for an order is released only after the return window has passed / delivery is confirmed.

For return-related disputes, raise a ticket from your dashboard or contact [email protected].